First, their Technician told us we need to hire a qualified electrician to see the problems and left; the only thing he told us the problem was the left jaw was bent. As this was my first time hearing this I was dumbfounded, what was bent? I called their customer service representative to see if the technician put a detailed information of why he couldn't install the electric meter; the customer service representative just read what the technician wrote "line side jaw be As I learn about the problem by calling a few electricians, I realized there are information that Dominion customer service rep didn't relay to me.
When I went to see the meter box, there was a lock, access inside the box is impossible. I called the customer service rep about the lock; I asked him how my electrician fixed the problem if he can't access the box.
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Oh wait, I called them first to ask if my electrician or I can open the lock, the customer rep replied that we can't open the lock. I waited if the customer rep will elaborate.
So, now then I called again to asked them then how will my electrician fix the problem. The customer rep replied that since their service techs operations are close for the day I guess I called after their operating hours after 5pm , then I have to call the next day. I don't want to call the next day, I need the power now, I thought to myself. The customer rep just keep saying call the service tech at their operating hours.
The customer rep seemed oblivious to what my concerns are and just didn't care if I have power or not or when will I have the power back. The next day, I called back to ask what are the qualifications for the electrician looking to see if the electrician has to work for a company etc and any other information to what else my electrician needs to do etc. Every time I called, I have to tell them in details what was the problem! Don't they at least train their customer reps to know some of these information or at least have some basic idea about the process!
The only good thing about them is at least they pick up the phone every time I have a question, but I wouldn't have wasted their time or mine if they have tell me all the information I need right beforehand! So, to house owners that needs to replace their meter base These are the information that you need: I have had them for years and have no problems with them - when Mother Nature decides to take the electric down, they are very prompt to be out in all kinds of weather - working to restore power. We have been with Dominion Virginia Power for over 20 yrs.
Our home is all electric, which is very costly. We keep our thermostats as low as possible, and use a wood burning stove to avoid always turning the heat on. In the hot humid days of summer, we use timers on the window units, turning them on in the evenings; again, to keep the high cost of electricity down! We are located in an older neighborhood with overhead power lines. Every time there is a heavy thunderstorm, ice storms or high winds we lose power.
We also are plagued with momentary power loss almost every few month, which has a negative effect on the life of our fire alarms and other battery-run appliances. I should mention though that when we experience power outages, their automated system for reporting outages is very good. Over the past few years, their response time to power loss has improved.
The referrals to agencies to assist with payment options is very nice especially the Customer Service Center. Our area is notorious for losing power with just a sneeze, and Dominion Power has been working on improving the area. I have always received excellent service. When there is severe weather conditions, and I lose power, it is usually restored very quickly. However, I am concerned about the proposed pipeline.
123 Dominion Resources Consumer Reviews and Complaints
Terrible hours, for something so important such as gas esp during winter. Terrible, could care less attitude customer service. Wish there were more options for gas. We built a new house and are new to setting up ALL these utilities and companies. Made a honest mistake of forgetting to call Dominion whatever it is called. They said they attempted to contact us!? He knocked and ran to his truck got his stuff and turned it off We weren't home.
Have ring and saw how fast he was and attempted to talk to him through ring, he ignored our 3 attempts. Called them right away after realizing what was going on. Called Friday around 12pm. They said it was too late and it will be shut off till Monday. It's February, we have children.
They said the guy won't come back even though he was still in front of our house and take off the lock. It was pathetic and sad how lazy and how much they lack sympathy. We are the odd extremely conscious energy users; our thermostat is rarely on at all and set at 66 it is , my wife and I take our showers at the gym, and our gas stove is used at most once a week.
This winter has been unusually warm so gas consumption should logically be down, dramatically so. We talked to a neighbor and a family member who lives in the area, their bill is also exponentially higher than it has ever been. Something is clearly going on with Dominion Energy. Dominion Energy bought out Questar in Utah. I called to question my bill. I was told that it was correct. Again I called and to question and was told it was correct. This company is doing nothing but ripping people off. Something is definitely wrong with their billing practice. I'm having an attorney look into the issue.
This screams class action. Worst customer service ever. So you get that automated call saying you're late making payment. You need to make a payment before a due date that they set before you get cut off. The date they set is always a day or two before you get paid. Called customer and say, "I can't pay you on the 6th but I can pay you on the 9th in full.
That is my payday. Can we do this instead? It has to be paid on the date given. Remember, I'm calling to pay on my bill. I'm told their computers are set and lock and no one can make any changes once you are given that payment arrangement date. That is so much bull. You can smell that from California.
Dominion Resources Reviews (Updated May ) | ConsumerAffairs
I'm trying to pay you the money owed but you don't want it cause I have to give it to you on your terms which isn't doing the customer no favors but yet this company is the first one in a commercial to say, "we're here to serve you". This company makes more than enough to loosen your panties a little to help the citizens who is making you dirty rich. What you need is competition. I've just received my power bill January the 25th of I am not happy with their new charges.
Dominion has monopolized on electricity and power throughout the state of Virginia. I paid that of course. The due date for this bill is February the 16th so do the math from the bill. On January the 18th of to February the 16th that's only 29 days so I Receive a bill from Dominion every 11 days out of the year. There's days out of the year. Divide that by It will give you So I'm Receiving 33 dominion bills out of 12 months out of the year where you could do it this way.
Do not blame it on the customer's heat and air units or Energy saving products to buy. I am not one happy customer.
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If there was another energy company that would provide Electricity for my household and family I would choose them but there's not. There's only 1 Dominion the monopoly of electric.
Just because the payment didn't go through, it's ridiculous, I never seen something like this before, I asked them to take off that fee, the supervisor said she can't do anything about that. I paid my bills and Dominion turn off my electric anyway. On Dominions page there is an FAQ about security deposit that states: Will I get the security deposit back?
Dominion will credit the deposit plus interest back to the account and mail you a refund check if there's a credit remaining after the deposit is applied. You're responsible for the difference if there's a balance due after the deposit is applied. And that's about it. On the commercial customers' page it says: I did some digging and found information from another of Dominion's operations in Ohio that says security deposit will only be refunded or credited to the account for residential customers after 12 months of on-time, in-full payments.
This worries me because, looking at my payment history I made full, on-time payments every month UNTIL the 12 month when I was 2 days late though paid in full. Will I lose my security deposit for this? Do they do partial refunds? Anyone have experience in this situation? Unfortunately, in the business world - late is late. All multi-family properties are required to recycle the following materials: Aluminum cans Cardboard no size restrictions Glass bottles and jars Metal household items large household appliances, bicycles, cabinets, doors, grills, iron furniture, etc.
Metal cans Mixed paper cardboard, magazines, newspapers, office paper, etc. Plastic More details on recyclable materials , including Christmas trees. Dominion Virginia Power provides electricity to Arlington homes and businesses. Visit the Dominion website or call TTY Verizon provides and maintains the telephone network to which your home or business is connected. Washington Gas delivers natural gas to your home or business and responds to any emergency involving your gas service.
Security alarms must be registered with the Police Department. Fill out the Alarm Registration form. North Arlington at Quincy Park N. Four Mile Run Mulch: